How can we help you?

On this page, you'll find a bunch of frequently asked questions. Use the search bar below to quickly find what you are looking for.

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Do you have an iPhone / Android app?

We currently don’t have a smartphone application that you could download on an app store.

Even simpler, our platform is accessible through every web browser on your desktop, tablet or smartphone. Just open up your default browser (e.g. Chrome, Safari, Firefox) and navigate to https://my.qart.shop.

Can I offer digital files (e.g. PDFs) via the shop?

It is currently not possible to offer digital products, e.g. music, files, NFTs, on your shop. This feature is currently in development and will be release soon.

Can I offer online courses via the shop?

We currently don’t offer services that have customizable seat limit. Every time slot for a service can only be booked by one person.

How do you capture your 2% fee?

When a payment is processed, Stripe deposits 98% of the amount on your account and 2% on Qart’s account. These 2% are agreed upon when you agreed to our terms and conditions. We do not send invoices and do not have access to your bank account.

Is my shop secured against attacks or spam?

Our shop is hosted on the Google Cloud a reliable platform that powers big sites like Youtube.

By partnering with Stripe, we can ensure that all payments made through your shop are handled securely. As a shop owner, you’re paid as soon as a customers makes a purchase on your site, before the good or the service is delivered.

We also offer multi-factor authentication. Once enabled, an attacker, even if he got access to your account’s password, is not able to access your shop data.

Do you provide legal documents (e.g. imprint, shipping policy) or do I have to take care of it myself?

We provide templates of several documents, such as the imprint, shipping policy, refund policy, privacy policy and terms of service. However, you will not be able to sell your products and services online unless you explicitly agree to all of them. By agreeing to them, you acknowledge that you have read, understand, and agreed to their content and thenceforward your take the entire responsibility of all the agreed policies. Qart cannot be held liable for any direct or indirect damage or injury caused by the content of these policies once you have agreed to them.

Is there a telephone support for the maintenance and construction of the site?

We’re always happy to support you in the creation and maintenance of your shop. If you have any question, you can always contact us through our live chat (the blue button on the bottom-right corner of every page). Note that you need to agree to the cookies if you don’t see the button.

Can I design the shop like my current website?

Our design is deliberately not fully customizable to guarantee an optimal shopping experience for your customers. Besides the primary color, you can change the content (like text or images) of your shop. Keep in mind that your online shop, powered by Qart, will not look exactly like your current website.

What payment options do you offer?

We partner with the popular online payment platform Stripe to enable your shop to accept payments. Stripe functions as a single gateway through which you can offer your customers multiple payment options. We currently support:

  • Credit card: Visa, MasterCard, AMEX
  • EPS
  • Bancontact
  • Giropay
  • Sofort
  • Przelewy24
  • SEPA Direct Debit
  • iDEAL

We plan to offer soon:

  • Google Pay
  • Apple Pay
  • Klarna

How do I register?

1. If you are on a desktop computer or tablet:

To register, you simply need to click on the "Try Qart free" button in the top right corner of the screen. This will open another website where you can register with email and password or your Google / Facebook / Apple account. After successful registration, you can start creating your store.

2. If you are on a smartphone:

To register, you need to tap on the menu icon in the upper right corner of the screen. This will open a menu with the "Try Qart free" button. When you tap the button another website will open where you can register with email and password or your Google / Facebook / Apple account. After successful registration you can start creating your store.

Still have questions?

Can’t find the answer you’re looking for? Please chat with us. We're happy to help.